Terms of service

OVERVIEW

This website is operated by BoardGameBliss Inc. Throughout the site, the terms “we”, “us” and “our” refer to BoardGameBliss Inc. BoardGameBliss Inc. offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website, and will update the “Last Updated” date above to reflect any material changes. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

SECTION 1 - ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your province or territory of residence, or that you are the age of majority in your province or territory of residence and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature.

A breach or violation of any of the Terms will result in an immediate termination of your Services.

SECTION 2 - GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including credit card information) may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

SECTION 5 - PRODUCTS OR SERVICES

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any color will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same payment method, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and the payment information on file with our payment processor, so that we can complete your transactions and contact you as needed.

For more detail, please review our Returns Policy.

SECTION 7 - OPTIONAL TOOLS

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.

You acknowledge and agree that we provide access to such tools “as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new services and/or features through the website (including the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

SECTION 8 - THIRD-PARTY LINKS

Certain content, products and services available via our Service may include materials from third-parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ’comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

SECTION 10 - PERSONAL INFORMATION AND PRIVACY

Your submission of personal information through our website and store is governed by our Privacy Policy.

We collect personal information necessary to process your orders, communicate with you about your purchases, and improve our services. This may include your name, email address, shipping address, phone number, and payment information. Payment card details are processed by our payment processors and are not stored on our servers.

Your personal information may be transferred to and processed in jurisdictions outside of Canada, including the United States, through our service providers (such as our e-commerce platform, shipping and fulfillment providers, and payment processors). By using our Service, you consent to such transfers. We ensure that our service providers maintain appropriate data protection measures.

We comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Ontario privacy regulations. You have the right to access, correct, or request deletion of your personal information by contacting us at info@boardgamebliss.com.

We may use cookies and similar tracking technologies to improve your browsing experience and analyze site usage. For more details, please refer to our Privacy Policy.

We comply with Canada’s Anti-Spam Legislation (CASL). Marketing emails are only sent with your consent and include an unsubscribe option in every message.

SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website should be taken to indicate that all information in the Service or on any related website has been modified or updated.

SECTION 12 - PROHIBITED USES

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.

We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ’as is’ and ’as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall BoardGameBliss Inc., our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation, lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such jurisdictions, our liability shall be limited to the maximum extent permitted by law.

SECTION 14 - INDEMNIFICATION

You agree to indemnify, defend and hold harmless BoardGameBliss Inc. and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable legal fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

SECTION 15 - SEVERABILITY

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service; such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 16 - TERMINATION

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

SECTION 17 - ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect to the Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 18 - GOVERNING LAW AND JURISDICTION

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict of law principles.

You agree that the courts located in the Province of Ontario shall have exclusive jurisdiction over any dispute, claim or matter arising out of or in connection with these Terms of Service or your use of the Service, and you irrevocably submit to the jurisdiction of those courts, subject to any non-waivable rights you may have under applicable consumer protection legislation.

SECTION 19 - CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website and updating the “Last Updated” date at the top of this page. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

SECTION 20 - CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at info@boardgamebliss.com.

SECTION 21 - INTELLECTUAL PROPERTY

All content on this website - including but not limited to product descriptions, photographs, images, graphics, logos, page layouts, blog posts, and promotional materials - is the property of BoardGameBliss Inc. or is used under license from third parties. This content is protected by Canadian and international copyright, trademark, and intellectual property laws.

You may not reproduce, distribute, modify, create derivative works from, publicly display, or otherwise use any content from this website without our prior written consent. This includes but is not limited to:

• Scraping or automated collection of product data;
• Reproduction of product images or descriptions on other websites or marketplaces;
• Use of our content for training artificial intelligence or machine learning models.

The BoardGameBliss name, logo, and associated brand elements are trademarks of BoardGameBliss Inc. Unauthorized use of these marks is strictly prohibited.

SECTION 22 - BRAND PROTECTION AND FRAUD ALERT

BoardGameBliss Inc. operates exclusively through the following channels:

• Website: www.boardgamebliss.com
• Physical location: 245 West Beaver Creek, Richmond Hill, Ontario, Canada
• Email: info@boardgamebliss.com

We are not affiliated with any other website, domain, or social media account claiming to operate as BoardGameBliss or offering clearance sales, store closures, or liquidations on our behalf unless explicitly announced on our official website.

We actively monitor for fraudulent websites and social media accounts that impersonate our brand. We reserve the right to pursue all available legal remedies, including civil action and reporting to law enforcement, against any individual or entity that impersonates BoardGameBliss, uses our trademarks without authorization, or engages in fraudulent activity using our brand identity.

If you encounter a suspicious website or social media account claiming to be BoardGameBliss, please contact us immediately at info@boardgamebliss.com. Always verify that you are purchasing from www.boardgamebliss.com and that your order confirmation includes a valid 6-digit order number from our system.

SECTION 23 - CROSS-BORDER SHIPPING, DUTIES, AND TARIFFS

BoardGameBliss Inc. is a Canadian company. For international orders, we use Zonos, a third-party landed cost provider, to calculate and collect estimated duties, tariffs, taxes, and import fees at checkout. These charges are included in your order total at the time of purchase, and are designed to prevent surprise fees upon delivery.

Zonos provides a landed-cost estimate for duties and taxes at checkout. In most cases, the amount collected at checkout is intended to cover the duties and taxes applied to your shipment. However, we cannot guarantee the actions of customs authorities or shipping carriers, and in rare cases a carrier may bill the recipient directly for duties, taxes, or fees notwithstanding the amount collected at checkout. Where this occurs, we will work with you and Zonos in good faith to resolve the discrepancy, but we are not responsible for amounts assessed or collected by third parties outside of our control.

By placing an international order, you agree to the following:

• The duties, taxes, and import fees displayed at checkout are calculated by Zonos based on the product classification, country of origin, and destination country regulations at the time of purchase.
• Duty and tax rates may change over time due to trade policy, tariff adjustments, or regulatory changes. The estimate provided to you is based on the rules in effect at the time of checkout.
• Changes to international trade rules - including but not limited to the modification or removal of low-value or “de minimis” import exemptions - may result in duties or taxes being applied to shipments that previously qualified for exemption. Any such charges applicable to your order will be reflected at checkout where possible.
• We are not responsible for delays caused by customs processing, inspections, or seizures. We do not guarantee estimated delivery times for international shipments.
• Products manufactured in or originating from certain countries (including but not limited to China) may be subject to additional tariffs under current trade policies. These are factored into the Zonos estimate at checkout where applicable.
• Refusal to accept a shipment or failure to complete customs clearance resulting in a returned package may result in a refund minus the original shipping cost and any return shipping fees incurred by BoardGameBliss. Duties and taxes collected may not be refundable.

For questions about international shipping rates or duties, please contact us at info@boardgamebliss.com. For more details, please see our Shipping Policy.

SECTION 24 - PRE-ORDERS

Pre-order purchases are governed by these Terms of Service and our Pre-Order Policy. In the event of any conflict between these Terms and the Pre-Order Policy, these Terms shall prevail.

Key pre-order terms include:

• Pre-order pricing is based on information available at the time of listing and may be adjusted when the product becomes available. If the final price increases, customers will be given the option to pay the difference or cancel for a full refund.
• Pre-orders are fulfilled on a first-come, first-served basis based on order date and publisher allocation.
• Estimated release dates are provided by publishers and are not guaranteed by BoardGameBliss.
• If a pre-ordered product is cancelled by the publisher or becomes permanently unavailable, a full refund will be issued.
• Pre-orders may be cancelled by the customer at any time prior to shipment.
• For transactions older than the payment processor’s refund window, store credit will be issued in lieu of a direct refund.

SECTION 25 - ORDER HOLDS AND LAYAWAY

BoardGameBliss offers an order hold system that allows customers to accumulate items before requesting shipment. By using this system, you agree to the following:

• Items placed on hold are reserved for you but remain the property of BoardGameBliss until shipped and payment is complete.
• Hold orders for in-stock products are not guaranteed indefinitely. In-stock items held for more than 90 days without communication may be returned to general inventory. Pre-order items on hold are not subject to this timeframe and will remain on hold until the product arrives.
• To release a hold order for shipment, the total value of shippable items must meet our free shipping threshold (before tax), or a shipping fee must be paid.
• Partial shipments are not available - all items that are ready to ship must ship together.
• We will make reasonable efforts to contact you before returning held items to stock.
• For holds that include pre-order items, shipping requirements apply separately to pre-order and in-stock items.

SECTION 26 - PRODUCT ALLOCATION AND LIMITED RELEASES

Certain products, including but not limited to trading card game (TCG) products, limited edition releases, and publisher-allocated items, are subject to limited supply and allocation from publishers and distributors. For these products:

• We reserve the right to limit purchase quantities per customer, per household, or per order without prior notice.
• Availability is subject to our allocation from the publisher or distributor. Listing a product on our website does not guarantee fulfillment.
• If allocation is reduced after orders are placed, we will fulfill orders on a first-come, first-served basis and refund or offer store credit for unfulfilled orders.
• Orders suspected of being placed by dealers, resellers, or distributors for the purpose of resale may be cancelled and refunded at our sole discretion.
• Certain products may be subject to authorized dealer agreements that restrict the manner or channel of sale. We will comply with these agreements, which may affect product availability for online versus in-store purchase.

SECTION 27 - STORE CREDIT AND GIFT CARDS

Store credits and gift cards issued by BoardGameBliss are subject to the following terms:

• Store credits and gift cards are non-transferable and have no cash value.
• Purchased gift cards do not expire.
• Promotional store credits and gift cards (i.e., those not purchased with money, such as credits issued as part of a promotion, giveaway, or goodwill gesture) may have an expiration date. Any expiration date will be communicated at the time of issuance. Expired promotional credits will not be honoured or reissued.
• Store credits and gift cards cannot be combined with certain promotional discount codes unless explicitly stated.
• Store credits and gift cards are issued in Canadian dollars (CAD).
• It is your responsibility to use any promotional store credit or gift card before the stated expiration date. BoardGameBliss is not obligated to provide reminders of upcoming expiration.

SECTION 28 - FORCE MAJEURE

BoardGameBliss shall not be liable for any delay or failure to perform any obligation under these Terms if the delay or failure results from events beyond our reasonable control, including but not limited to: natural disasters, pandemics, government actions (including changes to tariffs, trade policy, import/export regulations, or sanctions), shipping carrier disruptions, publisher or manufacturer delays, supply chain interruptions, labour disputes, power failures, or internet or telecommunications failures.

In such events, we will make reasonable efforts to notify affected customers and may, at our discretion, adjust pricing, extend delivery timelines, offer store credit, or cancel and refund affected orders.

SECTION 29 - DISPUTE RESOLUTION AND ARBITRATION

If you have a concern or dispute regarding your order or our Service, we encourage you to first contact us directly at info@boardgamebliss.com. We are committed to resolving issues promptly and fairly, and most concerns can be resolved this way.

If a dispute cannot be resolved informally, the following terms apply, to the fullest extent permitted by applicable law:

• Arbitration. Any dispute, controversy, or claim arising out of or relating to these Terms of Service, or your use of the Service, that is not resolved through direct discussion may, at the election of either party, be submitted to final and binding arbitration administered in the Province of Ontario in accordance with the applicable provincial arbitration legislation, before a single arbitrator. The arbitration shall be conducted in English. Judgment on the award may be entered in any court having jurisdiction.
• Class Action Waiver. To the fullest extent permitted by applicable law, you and BoardGameBliss agree that each may bring claims against the other only in your or its individual capacity, and not as a plaintiff or class member in any purported class, collective, or representative proceeding.
• Consumer Rights Preserved. Nothing in this Section limits, removes, or waives any right or remedy that cannot lawfully be limited, removed, or waived under applicable consumer protection legislation, including the Ontario Consumer Protection Act. If applicable law prohibits enforcement of the arbitration provision or class action waiver in respect of a particular dispute, that provision shall not apply to that dispute, and such dispute shall be resolved by the courts identified in Section 18.