Crokinole: 3 in 1 Deluxe Edition

Placed my order and after a week I had to inquire when the product was going to be shipped because I hadn’t received information about shipping. It was them shipped 8 days after purchasing and took another week to arrive.
Once received I noticed it was missing pieces of one colour and had too many of the other. I’ve emailed with pictures and expecting the pieces to be shipped immediately due to the error, but I’ve only been contacted saying “they are looking into the matter”. It has been 5 days since I heard from them and haven’t heard anything since.
Unfortunately, the game can’t be played; very disppointing with the delays, communications and the quality control.